Series Title: From Friendly to Formational
Description:
First impressions aren’t just about hospitality—they’re about discipleship. In this foundational session, you’ll learn why the guest services ministry isn’t just a parking team or a greeter line. It’s the front porch of the Kingdom of God. These three videos equip your team to move from transactional greetings to relational invitations, setting the tone for spiritual transformation from the moment someone pulls into the parking lot.
Key Takeaways:
Video 1: The Power of First Impressions – Why They Matter More Than You Think
Discover the seven-minute rule, explore biblical examples of welcome, and learn why the first encounter may be someone’s first step toward Jesus. This video casts vision for the whole guest services team—from parking to pew.
Video 2: Nuts and Bolts – Building a First Impressions System That Makes Disciples
Let’s get practical. Learn how to create a scalable system, place volunteers strategically, and build a guest flow that feels warm, organized, and intentional—without burning out your team.
Video 3: The Art of the Encounter – Moving from Friendly to Formational
Not all ministry happens from the stage. This video trains your team to listen for spiritual cues, use body language to communicate safety, and guide guests toward meaningful next steps—all in a 90-second conversation.
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IBSA Growth Team Leader