This workbook is more than fill-in-the-blanks—it’s a coaching tool for every usher, greeter, parking lot leader, and welcome team volunteer who wants to help people feel seen, not just seated.
Designed to accompany the Session 1 video training, this guide equips your team to build a first impressions ministry that’s relational, repeatable, and rooted in the mission of Jesus.
Inside you’ll find:
✅ Key Principles – Recap of core ideas from the videos: the 7-minute window, the 90-second encounter, and the theology of hospitality.
✅ Team Assessment Tools – Simple checklists and reflection questions to evaluate your current guest experience.
✅ Practical Exercises – Scenarios for role-playing, body language training, and crafting your “welcome without weirdness.”
✅ Volunteer Role Clarity – A breakdown of key roles and expectations—from the parking lot to the pew—so no one is guessing what “success” looks like.
✅ Next Step Tracker – A space for volunteers and leaders to capture real names, next steps, and weekly wins.
Whether you’re onboarding new team members or re-aligning a long-time crew, this workbook helps every person on your team show up with clarity, consistency, and Christlike care.
Move your guest services team from friendly transactions to relational, disciple-making encounters that welcome people on the Kingdom’s front porch—starting the moment they enter the parking lot.