From Friendly to Formational
Session 2: Follow-Up that Forms Disciples – Videos 4–6
Description:
The guest experience doesn’t end at the door—it begins there. Session 2 moves beyond first impressions and equips your team to build a follow-up system that actually helps people take spiritual steps. These three videos help you close the relational loop, design simple systems that work, and integrate both personal and digital tools that serve people, not overwhelm them.
Video 4: Closing the Back Door – Building a Follow-Up Process that Works
Most churches don’t have a guest problem—they have a follow-up problem. This video teaches you a 4-stage follow-up process that keeps guests from slipping through the cracks by combining immediate contact, personal touchpoints, and clear next steps.
Video 5: Closing the Back Door – Assimilating into Discipleship, Not Just Membership
Getting someone to return isn’t the goal—helping them belong is. This video shows how to move guests into small groups, community events, and relational mentoring that lead to lasting spiritual growth, not just church attendance.
Video 6: The Digital Doorway – Designing Online Experiences That Lead to Discipleship
Your website is your new front door. Your social media is your sidewalk. This video gives simple, non-techy tools any church can use to create guest-friendly websites, digital forms, and relational social media—without needing a full-time tech team.
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From Friendly to Formational – The Guest Services Field Guide
📘 Session 2 Workbook: Follow-Up that Forms Disciples
Description:
This workbook picks up where first impressions leave off—because welcoming someone once isn’t enough. The real work happens after the handshake.
Designed to walk alongside Session 2’s video training, this field guide gives your team the tools to build a simple, scalable, and relational follow-up system that actually helps people take spiritual steps—not just fill out cards.
Inside you’ll find:
- ✅ The 4-Stage Follow-Up Framework – Immediate, Intentional, Pre-Weekend, and Ongoing follow-up mapped out with action steps for your team.
- ✅ Assimilation Pathways Map – Visual guides to help your leaders walk people from visitor to belonging through small groups, community events, and relational mentoring.
- ✅ Conversation Starters & Coaching Prompts – Questions your team can use to spot spiritual cues and invite people into deeper connection.
- ✅ Digital Systems Cheat Sheet – Beginner-friendly tools for using Google Forms, QR codes, and Plan-a-Visit pages to keep track of guests without overwhelming your leaders.
- ✅ Weekly Hospitality Rhythm Planner – A simple tool to help your team track who needs a text, phone call, coffee invite, or next step.
- ✅ Audit & Assessment Checklists – Tools for your staff and volunteers to evaluate how your follow-up system is performing and where people may be falling through the cracks.
Whether you're starting from scratch or fine-tuning what you’ve already built, this workbook helps your whole team stay focused on what matters: people taking steps toward Christ, not just seats getting filled.
IBSA Growth Team Leader